Client Engagement Director

Client Engagement Director— Corporate
Hanover Research

Remote or Hybrid option available

#Remote #LI-Remote

 
The Role
The Client Engagement Director is the primary point of contact for Hanover’s Corporate (for-profit) clients. As such, the position requires strong client management, and commercial process skills. The Client Engagement Director is responsible for managing a pool of clients, with a focus on maintaining and expanding client relationships, and coordinating with research teams to deliver valuable insights in support of client business objectives. This role reports to the Managing Director.

• Ensure client satisfaction to drive renewal and build long term partnership with Hanover;
• Understand client business objectives, pair appropriate research projects, and develop research agendas;
• Effectively translate research results into actionable insights and recommendations for clients;
• Consistently meet targets for client renewal and upsell, based on quarterly goals;
• Educate clients on the benefits of Hanover's products and services through compelling articulation of our business model and value proposition;
• Proactively identify and pursue opportunities to grow existing client relationships through the sale of expanded/additional research capacity;
• Liaise effectively with Research team leads to ensure projects are responsive to client needs and aligned with Hanover’s core solutions;
• In coordination with Research team leads, provide updates to Hanover clients on ongoing research projects.

• Experience directly interfacing with clients
• Service-oriented mentality;
• Working knowledge of business and economic trends;
• Experiencing writing for a business/professional audience;
• Ability to work under pressure and multitask in a fast-paced environment;
• Excellent organizational skills and attention to detail;
• Excellent interpersonal and communication skills 

Education Requirement
A Bachelor’s degree in Business, Economics, Psychology, Political Science, Sociology, Statistics, Mathematics, or a related discipline from an accredited 4-year institution is required. 

Experience Requirement
Minimum of 5 years of full-time work experience within the for-profit/business sector with at least one year working as a strategic account manager, consultant or in other client facing roles.

Location
Remote currently due to COVID19
Office is located in Arlington, Virginia
Remote option available #Remote #LI-Remote

Benefits:

• Competitive base salary and uncapped commission potential 
• Starting at 18+ days PTO with unlimited annual rollover
• 11 observed holidays, including Juneteenth and Indigenous People Day and an additional 3 floating days in a calendar year (14 days in total)
• Robust training program to increase knowledge of the education market, research methodologies and sales skills
  • 2019 Winner of Excellence in Sales Training Award, 2019 & 2021 Premiere Sales Employer Award by the Institute for Excellence in Sales
• Top preformers will be eligible for a annual sales incentive trip
• 401(K) employer matching program
• Comprehensive health and dental benefits package
• Merit-based advancement and management opportunities
• Health and wellness offerings including monthly discounts to local gyms
• Annual company-wide day of service and monthly events partnering with local organizations such as KidPower, Martha’s Kitchen, DC SPCA
• Community service opportunities
• Unlimited snacks and beverages (when the office opens again) 

How to Apply

If you are interested in the prospect of working for a dynamic, growing company, we encourage you to submit your cover letter and resume

About Hanover Research:
Founded in 2003, Hanover Research is a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients. Headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account executives to provide a service that is revolutionary in its combination of flexibility and affordability. Hanover was named a Top 50 Market Research Firm by the American Marketing Association from 2015 to 2021. To learn more about Hanover Research, visit www.hanoverresearch.com

Hanover Values

• Business Building – We build our business quickly and intelligently and we help our clients do the same.
• Thought Leadership and Innovation – We strive constantly to deliver better information in a better way
• Service – To our clients and our community, service is our guiding principle.
• Leadership and Mentorship – Our talent is our greatest asset, and we hope to help our people be their best.
• Firm Citizenship – We are optimists who believe there are endless possibilities for our company and ourselves.

Hanover Research is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.