Account Management Associate (K12)

Location : Location US-Remote
Account Management


Account Management Associate, K12 Education - Entry Level
Full-time Account Management Position


What does an Account Management Associate (AMA) do?

  • Coordinate- Between K12 Education clients and internal account management teams to ensure client success and satisfaction
  • Collaborate- With senior leadership, managers, and peers to improve customer service
  • Support- Account managers in the identification and realization of up-sell or cross-sell opportunities
  • Grow- Business acumen and develop skills to propel your professional development and future
  • Learn- From experienced account managers at one of DC’s fastest-growing market research firms

Who is an Account Management Associate?

  • You are Eager to learn how Hanover Research’s solutions impact our clients
  • You are an Effective Communicator and comfortable with calling and emailing clients regularly
  • You are Self-Motivated and can efficiently organize
  • You thrive in a fast-paced, metrics-driven environment
  • You are a Tenacious Self-Starter with a knack for problem-solving, who is looking to fast-track their career and move into more senior positions after 12-18 months in seat
  • You have 0 - 2 Years of Full-time or Part-time Customer Service Experience; previous leadership, professional, and or internship experience

The Perks of Being a Hanoverian?

  • Promotion Potential- Opportunity to move into higher-earning positions within the first 9 months in seat
  • Company Culture- Sponsored team outings, happy hours, and company events including a holiday party and a week of service
  • People- Great open-minded individuals who all share a go-getter mentality  
  • Various incentives- You get rewarded when you go above and beyond (DC sporting events, days off, bonuses)
  • Generous paid time off and full benefits package

Location: Arlington, VA; currently remote due to COVID #LI-Remote #Remote


Educational Requirements: Bachelor’s degree from an accredited academic institution.


  • Starting at 18+ days PTO with unlimited annual rollover
  • 11 observed holidays, including Juneteenth and Indigenous People Day  and an additional 3 floating days in a calendar year (14 days in total)
  • Robust training program to increase knowledge of the education market, research methodologies and sales skills
    • 2019 Winner of Excellence in Sales Training Award, 2019 & 2021 Premiere Sales Employer Award by the Institute for Excellence in Sales
  • 401(K) employer matching program
  • Comprehensive health and dental benefits package
  • Merit-based advancement and management opportunities
  • Health and wellness offerings including monthly discounts to local gyms
  • Annual company-wide day of service and monthly events partnering with local organizations such as KidPower, Martha’s Kitchen, DC SPCA
  • Community service opportunities
  • Unlimited snacks and beverages (when the office opens again)  
How to Apply:

If you are interested in the prospect of working for a dynamic, growing company, we encourage you to submit your cover letter and resume.

About Hanover Research:
Founded in 2003, Hanover Research is a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients. Headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account executives to provide a service that is revolutionary in its combination of flexibility and affordability. Hanover was named a Top 50 Market Research Firm by the American Marketing Association from 2015 to 2021. To learn more about Hanover Research, visit
Hanover Values

  • Business Building – We build our business quickly and intelligently and we help our clients do the same.
  • Thought Leadership and Innovation – We strive constantly to deliver better information in a better way
  • Service – To our clients and our community, service is our guiding principle.
  • Leadership and Mentorship – Our talent is our greatest asset, and we hope to help our people be their best.
  • Firm Citizenship – We are optimists who believe there are endless possibilities for our company and ourselves.

Hanover Research is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.


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